1 Overwatch Energy uses and may disclose your personal and corporate information in order to:

  • Provide services to you,
  • Research, develop, administer, protect and improve our services,
  • Provide services to individuals and organisations you explicitly permit, and comply with legal compulsion such as a Court order.

2 Other than listed in Clause 1, Overwatch Energy will not provide any information which you give to us to any other organisation or individual without your express permission.

3 As part of routine administration, Overwatch Energy collects system status information and website usage information such as login times and usage records. These are not on-sold or disclosed to others except as required in paragraph 1.

4 All clients and subscribers may request access to the personal details collected by Overwatch Energy in relation to themselves and the use of the their account. Overwatch Energy wishes to ensure that such details are always correct and up-to-date, and will amend any inaccuracies or changes to details on request.

5 By law, Overwatch Energy must retain some client details for a minimum of 5 years. However, Overwatch Energy does not retain clients’ personal information longer than is necessary for the purposes of compliance with the law and routine administration.

6 If Overwatch Energy is ever sold to another organisation, the new owners must also comply with this privacy policy.

7 Overwatch Energy keeps client and client user information on controlled facilities which are reasonably secured against unauthorised access. Proof of identity will be required before information is released to any person, including the client.

8 Overwatch Energy typically communicates with its clients by email, and may sends all clients a monthly newsletters. In particular circumstances, urgent notifications may also be sent out by email.

9 Overwatch Energy is constantly improving and enhancing its services to clients, and may update this privacy policy from time to time. Any changes to the policy will be advised to clients in our regular newsletter and by updating this page on the Overwatch Energy web site.

10 If you have any queries or comments concerning the privacy policy, call Overwatch Energy on 1300 636 669 or email info@overwatchenergy.com.au.